Richard Edwards established his reputation as a research analyst in 2003 and is now a principal analyst at Ovum. The "knowledge worker" remains the primary focus of Richard's research stream, and his knowledge and expertise in the areas of enterprise collaboration, knowledge management, social business and the consumerization of corporate IT have helped Ovum's clients in industry and commerce to reap the business benefits of an ever-changing IT landscape. Richard has over 25 years' experience in the IT industry across a range of industry sectors, including pharma, finance, and engineering.

Richard has been a major contributor to a number of in-depth Ovum reports covering a range of strategic topics: collaboration, knowledge management, enterprise content management, unified communications, Enterprise 2.0, information security, information management, and business intelligence. He has produced a broad corpus of detailed research covering a range of vendor offerings, and he has also written numerous business articles relating to his area of expertise. Richard is a regular speaker at Ovum and industry events and regularly leads many of the company's prestigious Master Classes. The media and news organizations regularly contact Richard for his insightful opinion.

Prior to becoming an analyst, Richard was a technology management consultant with Capgemini. This role involved advising multinational clients on a range of matters relating to enterprise content management and knowledge worker strategy; it also involved the design, delivery and implementation of a wide range of content-oriented communication and collaboration solutions. Richard's deep understanding of corporate ICT issues were developed while working as a technical consultant for the IT services division of a large international manufacturing company.